FAQs
Frequently Asked Questions
A quick reference for the questions customers hit most often.
Is there a 30 minute delivery guarantee?
No. The 30 minute delivery guarantee has been discontinued.
I cannot process the payment for an order. What should I do?
The published advice is to clear the cache on the device you are using and try again.
The Kingsleys website is not working properly.
The FAQ again points to clearing the device cache as the first troubleshooting step.
Is there a minimum spend requirement?
No, Kingsleys states that there is no minimum spend requirement.
Is there a weekend or public holiday surcharge?
No. The FAQ says Kingsleys does not charge a surcharge for weekends or public holidays.
Can I place an order over the phone?
No. Orders are intended to be placed online and paid by card through the supported payment gateways.
How can I check whether my address is serviced?
Use the delivery ordering flow and enter your address to confirm whether your location is in range.
Does Kingsleys retain my banking details?
The site states that payments are passed to secure gateways such as eWay or PayPal and that Kingsleys does not access your banking details directly.